Spanish for Receptionists and Secretaries

This is a comprehensive Spanish language program that provides immediate access to functional language skills for non-Spanish-speaking medical, school, and office secretaries and receptionists. The language component utilizes phonetic encoding to present the most important Spanish commands, questions, and phrases pertinent to secretarial and receptionist work. No prior knowledge of Spanish necessary.

· Spanish pronunciation, Hispanic names

· Greeting and Goodbyes

· Etiquette and Social Niceties

· Holiday Greetings

· Communication Strategies

· Numbers

· Receiving Clients and Visitors

· Making Appointments

· Months, Days

· Paperwork

· Personal Data Gathering

· Telephone Etiquette

· Giving Directions to Customers and Clients

· Receiving Payments

· Returns and Refunds

· Dealing with Disgruntled Clients

· And more……………….

Instructor: Specialist - Certified in Spanish Commands